FAQ

Our answers to the most common questions that prospective LAMEX customers often ask.


Where are your wallpapers from?

All LAMEX Wallpapers are internationally designed, composing of the highest grade materials sourced from Europe and crafted domestically in LAMEX's production facilities located throughout Malaysia with the state-of-the-art machinery and innovative production methods. Learn more.


How Is Your Wallpaper Different from others?

Due to the careful attention that we pay in every aspect that goes into crafting our wallpaper from design to production, our wallpapers are qualitatively better, more durable and often embody trend-setting designs. We also offer our wallpapers at prices that are comparatively more affordable than many market competitors. This is why we have grown to become many Malaysian and international consumer's most trusted choice when it comes to wallpaper. Learn more.


What is your wallpaper made of?

LAMEX wallpapers are made from the finest thick paper bases sourced from eco-friendly paper farms based in Finland, infused and coated with vinyl sourced from Germany, textured by industrial machinery sourced from Japan and painted by industrial paint sourced from the United States. Learn more.


IS YOUR WALLPAPER DURABLE?

If properly installed, LAMEX wallpaper can last over 7+ years. In some cases, they have lasted up to 15 years. As all LAMEX Wallpaper are not just plain paper but thick paper that have been infused with vinyl, they are also generally scratch-proof, smudge proof and dent-proof. Learn more.


IS YOUR WALLPAPER WASHABLE?

Yes, LAMEX wallpaper are surface water-resistant and are slightly washable with a wet-cloth and gentle cleaning. Learn more.


IS YOUR WALLPAPER AFFORDABLE?

LAMEX Wallpapers are priced very affordably. Market research demonstrates that many of our collections are priced 25% to 35% cheaper than most wallpaper suppliers in Malaysia. As we work with many distributors throughout Malaysia and the international markets, we always strive as a company to create products that are offered at the most affordable price in order to make our product as accessible to consumers as possible. This goes in line with our brand's philosophy and history. Learn more.


WHAT IS YOUR WALLPAPER'S MEASUREMENTS?

LAMEX Wallpapers are generally crafted under European size standards. As such they cover 50 square feet per roll. Their exact measurements are 10 meters (height) x 53 centimetres (width).


HOW DOES YOUR WALLPAPER COMPARE AGAINST BIGGER WALLPAPERS?

Due to size differences, LAMEX Wallpapers can offer a more precise and cost-efficient installation because bigger wallpapers generally result in higher wastage when there is a surplus of wallpaper which exceed area covered. LAMEX believes in helping our customers achieve the most reasonable value as such we will always offer measurement services for customers before purchase to ensure they do not over-order on wallpaper and thus our size allows a very precise and affordable quote compared to bigger wallpapers.


CAN I INSTALL YOUR WALLPAPER BY MYSELF?

Yes, LAMEX Wallpapers can be self-installed. You will require certain equipment such as a measuring tape, cutter, metal ruler, wallpaper paste and a ladder. Instructions for self-installation can be found here. LAMEX also offers full installation service, which can be arranged directly with our corporate headquarters.


DO YOU OFFER MEASUREMENT/INSTALLATION SERVICES?

Yes, LAMEX we offers the full service which includes measurement and installation services. This is not offered by default and has to be booked. You can book for LAMEX measurement and installation services online via our LAMEX Express Service or at our showrooms. More details about the entire order process for the LAMEX full service can be found here.


DO YOU OFFER WARRANTY FOR YOUR WALLPAPER?

LAMEX offers an after-installation policy known as "LAMEX CARE" as a reflection of our commitment to high standards in product quality and service delivery. If you encounter an issue with your wallpaper that is a result of our workmanship or production defect, we will tend to you under LAMEX CARE. Learn more.


WHERE CAN I PURCHASE YOUR WALLPAPER?

You can buy our wallpaper online immediately at this website or through authorized LAMEX suppliers. You can also purchase our wallpaper and arrange for installation via our showrooms located throughout Malaysia. Learn more. If you are an international customer, you could contact us and we will put you in touch with an authorized dealer in your country. Contact.


HOW LONG DOES SHIPPING TAKE IF I PURCHASE ONLINE?

Orders are usually shipped 1 working day after payment receipt online. Depending on where you are in Malaysia shipping could take between 1 to 5 working days.


DO YOU ACCEPT RETURNS OR REFUNDS?

We are able to accept refunds if goods have not been processed or shipped yet. However, we are unable to accept returns or refunds once goods have been shipped.


ARE THERE ADDITIONAL INSTALLATION COSTS & TRANSPORTATION CHARGES?

Occasionally, there may be additional installation & supplemental services costs and transportation charges. All of which are entirely dependent on the nature of the job itself, the site and premises as well as the location. You can learn more about additional charges and transportation charges.


I HAVE NEVER -- USED WALLPAPER BEFORE, NO IDEA WHERE TO START...

That is absolutely fine! We are glad you have decided to take this bold step on a journey towards ultimate home improvement. It can be super daunting at first as it may be very hard to process all the information out there. We recommend you to visit one of our showrooms located throughout Malaysia, our in-store customer advisors are trained to serve you and help you make informed decisions about whether or not to use wallpaper. Alternatively, you could always contact us. We are always happy to help!